Privacy Policy – How Sixes Live Protects Your Data

1 Introduction

Sixes Live operates an online sports betting and gaming platform for adult players in Pakistan. This Privacy Policy explains how we handle your personal information when you visit our website, use our mobile app, or interact with any of our services.

We take privacy seriously. When you register an account, make a deposit, place a bet on cricket or PSL, or use any feature of the platform, you are trusting us with your personal data. This document sets out clearly what that data is, what we do with it, and how you can control it.

By using Sixes Live, you confirm that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, please do not use the platform. This policy should be read alongside our Terms and Conditions.

2 What We Collect

The information we collect depends on how you interact with Sixes Live. Below is a breakdown of the main categories of personal data we may hold:

We do not collect sensitive personal information such as health data, religious beliefs, or political opinions. We collect only what is necessary to operate your account securely and process your transactions in PKR.

3 How We Use Your Data

Your personal data is used strictly for the purposes listed below. We do not use your data for anything not described in this policy without first obtaining your consent.

• Account management: Creating and maintaining your Sixes Live account, processing logins, and managing your preferences.
• Transaction processing: Handling deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported PKR payment methods.
• Identity verification: Confirming your age (18+) and identity as required before processing withdrawals or during account review.
• Platform security: Detecting and preventing fraud, money laundering, account sharing, bot activity, and other prohibited behaviour.
• Customer support: Responding to your queries, resolving disputes, and providing assistance through in-app chat.
• Service improvement: Analysing how the platform is used to improve performance, navigation, and the overall player experience.
• Responsible gaming: Monitoring usage patterns to identify players who may need support or reminders about setting limits.
• Notifications: Sending account-related alerts, such as deposit confirmations, withdrawal updates, and promotional offers you have opted into.

4 Sharing Your Data

Sixes Live does not sell, rent, or trade your personal data to third parties for marketing purposes. Full stop. Your information is only shared in the limited circumstances described below:

• Payment processors: Data is shared with JazzCash, Easypaisa, Raast, and banking partners solely to process your deposits and withdrawals in PKR.
• Identity verification partners: When account verification is required, relevant identity documents may be passed to a third-party KYC provider to confirm your details.
• Technology service providers: Hosting, analytics, and security tools we use to operate the platform may process certain technical data on our behalf. These providers are contractually bound to handle your data securely.
• Legal obligations: If required by law or in response to a valid legal process, we may disclose information to relevant authorities. We will notify you where legally permitted to do so.
• Business transfers: In the unlikely event of a business restructure, merger, or acquisition, your data may be transferred to a successor entity. You will be informed in advance.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and are only permitted to use your data for the specific purpose for which it was shared.

5 Payments & Financial Data

When you deposit or withdraw funds on Sixes Live, your financial data is handled with extra care. All transactions are denominated in PKR. We do not store full payment card numbers on our servers. Card transactions are processed through PCI-DSS compliant payment gateways.

For mobile wallet transactions via JazzCash or Easypaisa, only a masked account reference is retained after the transaction is completed — sufficient to identify the payment method for future withdrawals, but not the full wallet credentials. Raast and bank transfer details are used solely to route your withdrawal to the correct account and are not retained beyond what is necessary for record-keeping.

Transaction history — amounts, dates, payment method type, and status — is stored in your account history and retained for a minimum of five years for financial record-keeping purposes, as is standard practice for financial service platforms.

6 Cookies & Tracking Technologies

Sixes Live uses cookies and similar technologies to improve your experience on the platform. A cookie is a small text file stored on your device that helps the site remember your preferences and session.

We use three main categories of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and ensure security features work correctly. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: These help us understand how players use Sixes Live — which pages are visited most, where users navigate to, and how long sessions last. This data is aggregated and anonymous. It helps us improve the platform over time.
• Preference cookies: These remember your settings — such as language preferences and notification opt-ins — so you do not have to reconfigure them each time you visit.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of your account. Third-party tracking cookies from advertisers are not used on this platform.

7 Data Security

Protecting your personal data is a core responsibility we take seriously. Sixes Live implements a range of technical and organisational measures to safeguard the information we hold.

• All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security)
• Passwords are stored as salted hashes — we cannot read your actual password, and neither can anyone else
• Access to player data is restricted to authorised personnel only, on a need-to-know basis
• Our servers are hosted in secure, monitored data centres with access controls and intrusion detection systems
• Regular security reviews and penetration testing are conducted to identify and address vulnerabilities
• Two-factor authentication is available for your account and strongly recommended

While we take every reasonable step to protect your data, no platform can guarantee absolute security against all possible threats. You also play a role — please keep your password confidential, do not share your account details, and contact support immediately if you notice any suspicious activity on your account.

8 Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable record-keeping obligations.

• Active accounts: Your data is retained for the full duration your account remains open and active on the platform.
• Closed accounts: Following account closure, core account and transaction data is retained for a minimum of five years for financial and audit purposes.
• Support communications: In-app chat and support records are retained for up to two years after your last interaction.
• Technical and usage logs: These are typically retained for up to 12 months and then aggregated or deleted.
• Self-excluded players: Where a player has requested self-exclusion, their details are retained on our exclusion list to prevent re-registration during the exclusion period.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

9 Your Rights

As a Sixes Live player, you have rights over your personal data. We respect these rights and will respond to any request within a reasonable timeframe. You can exercise any of the following rights by contacting our support team through in-app chat:

• Right to access: You can request a copy of the personal data we hold about you at any time.
• Right to correction: If any of your personal details are inaccurate or out of date, you can ask us to correct them.
• Right to deletion: You can request that we delete your personal data. This right is subject to legal retention obligations — for example, financial transaction records may need to be kept for a minimum period regardless of a deletion request.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a query or complaint is being resolved.
• Right to data portability: You can request your data in a structured, commonly used format for transfer to another service where this is technically feasible.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. This does not affect the legality of processing that took place before the withdrawal.

10 Minors & Age Policy

Sixes Live is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of our service. We do not knowingly collect personal data from anyone under 18.

During registration, players confirm they meet the minimum age requirement. We reserve the right to request proof of age at any point. If we become aware that a registered account belongs to someone under 18, the account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and the associated data will be deleted as promptly as legally permissible.

If you are a parent or guardian and believe a minor has accessed or registered on our platform, please contact our support team through in-app chat immediately.

11 Policy Updates

Sixes Live may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When we make meaningful changes, we will update the effective date at the top of this page.

For significant updates that materially affect how your data is used, we will also notify registered players via in-app notification or the contact details held on your account. We encourage you to check this page periodically so you are always aware of the current policy.

Your continued use of Sixes Live after a policy update is published constitutes your acceptance of the revised terms. If you disagree with any update, you may close your account by contacting support.

This Privacy Policy was last updated in 2026.

12 Contact & Support

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please reach out to our support team directly through the in-app chat feature available when you are logged in to your Sixes Live account.

You can also reach us by email at the address shown in the footer of this page. We aim to respond to all privacy-related enquiries within 3 business days. For urgent account security concerns, in-app chat is the fastest way to get assistance.

Further information about how we handle your account, betting rules, and platform policies is available in our Terms and Conditions and on our Responsible Gaming page.